by Paul Rutter | Customer Service
You do have a customer service strategy in place, don’t you? A system for all employees to follow when dealing with the multitude of situations that may arise with your business? If you do not have a strategy in place, now is the time. Customer service, along with...
by Paul Rutter | Company Culture, Customer Service
“Growth is never by mere chance; it is the result of forces working together.” ~ James Cash Penney, founder, JC Penney Of course, you want your business to grow. Every employee, manager, executive, and owner wants to see more customers, higher...