by Paul Rutter | Customer Service
You do have a customer service strategy in place, don’t you? A system for all employees to follow when dealing with the multitude of situations that may arise with your business? If you do not have a strategy in place, now is the time. Customer service, along with...
by Paul Rutter | Customer Service
Every business needs a customer service strategic plan. Service is the primary entity every business sells. The products or other offerings you market are incidental without customers to buy them. All businesses sell solutions to a customer’s problem. However, it is...