by Paul Rutter | Customer Experience
“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” ~Valeria Maltoni Loyalty programs were originally designed to reward those customers who frequent businesses on a...
by Paul Rutter | Company Culture, Customer Service
“To keep a customer demands as much skill as to win one.” ~Proverb Customer service can make or break your businesses reputation, so when hiring someone who will work with your customers in some way, doesn’t it make sense to hire the best person for the...
by Paul Rutter | Company Culture, Customer Service
“A player who makes a team great is more valuable than a great player.” ~Coach John Wooden In the sports world, teamwork is everything. Except for maybe tennis and golf, which are individual sports, but that’s another story. A team cannot win with a bunch of...