by Paul Rutter | Customer Service
“The greatest part of a writer’s time is spent in reading, in order to write; a man will turn over half a library to make one book.” ~Samuel Johnson It’s always great to read what others are writing about within your industry. Some people like to have...
by Paul Rutter | Customer Experience
“Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.” ~Ferris Bueller’s Day Off True or False: Every company wants raving fans? Well, “of course”, you may say, every company wants raving fans. Those raving fans tell others all...
by Paul Rutter | Customer Experience
The travel and hospitality industries are stepping up their game in trying to make their customers their best source of advertising. Making your customers raving brand evangelists is leading to increased profits and customer loyalty. According to Ron Kaufman, author...
by Paul Rutter | Customer Experience, Customer Service
“This year, let’s resolve to make better bad decisions”. ~Anonymous It’s the New Year, and that means we make resolutions that we sometimes keep for as long as a day, a week or (if we are really determined) even a month. And then it’s back to the same old same old....
by Paul Rutter | Company Culture, Customer Experience, Customer Service
“If you don’t have time to do it right, when will you have the time to do it over?” ~ Coach John Wooden Growing up, my brother, sister and I all had “weekend chores” around the house we had to complete before we could go and play with our friends. It might be...