by Paul Rutter | Customer Experience, Customer Service
“In a world where you can be anything, be kind.” ~Unknown You may think customer service is all about solving problems, but that would be a mistake. Solving problems is only part of the equation. The primary goal of customer service is to create a positive experience...
by Paul Rutter | Customer Experience
In case you haven’t noticed, I’ve taken a break from writing for the past two months (you have noticed, haven’t you?) in order to concentrate on a wonderful opportunity. I had the privilege to lead a wonderful team onboard Royal Caribbean’s Quantum of the Seas,...