by Paul Rutter | Customer Service
Here are five great tips, while mostly concerned with the hotel industry, are relevant to any business that deals with customers. Attitude, disposition, empathy, creating relationships, consistency and follow through are all great reminders for any business. Customers...
by Paul Rutter | Customer Service
In the business world, trust is built up over time. The first time you do business with a company, it might be a small project or a small purchase, and if the company proves itself, the next time you come back, it might be for a bigger project or purchase. According...
by Paul Rutter | Customer Experience, Customer Service
National Customer Service Week this year is from October 1st through Oct 5th. During this time, we celebrate all things having to do with customer service. Did you know there is an annual Customer Service Week? Probably not. It started in 1992 when the U.S. Congress...
by Paul Rutter | Customer Service
“The way to develop the best that is in a man (or woman) is by appreciation and encouragement.” ~Charles W. Schwab Every so often I like to share a few articles I have read and think will add value to my readers. It is always good to get a different...
by Paul Rutter | Customer Service
“Feedback is the breakfast of champions.” ~ Ken Blanchard Giving feedback to your employees can be tricky, depending on who is giving it, who is receiving it, and if the feedback is positive or negative. Put it all together, and it can be delicate. But rest assured,...