by Paul Rutter | Customer Experience, Customer Service
Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them. ~ W. Edwards Deming There are many, many companies that do a fantastic job with customer service, and you have probably dealt with...
by Paul Rutter | Company Culture, Customer Experience
“When you’re trying to make an important decision, and you’re sort of divided on the issue, ask yourself: If the customer were here, what would she say?” ~ Dharmesh Shah, CTO of Hubspot You may have heard the term “Customer-Focused Leadership” and wondered what it was...
by Paul Rutter | Company Culture, Customer Service
“Growth is never by mere chance; it is the result of forces working together.” ~ James Cash Penney, founder, JC Penney Of course, you want your business to grow. Every employee, manager, executive, and owner wants to see more customers, higher...
by Paul Rutter | Company Culture
It’s good to be flexible in all areas of your life, right? Whether it’s a part of your health and wellness routine (stretch those muscles), your personal life (can you pick up the kids today, I don’t feel well), or your professional life (I have a couple of extra...
by Paul Rutter | Customer Service
Every business, large or small, at some point has to decide if they want to expand into other markets or other countries. There are pros and cons to each side. Increased market share and higher profits look great, but do you really want to deal with shipping and...