by Paul Rutter | Company Culture, Customer Experience
“When you’re trying to make an important decision, and you’re sort of divided on the issue, ask yourself: If the customer were here, what would she say?” ~ Dharmesh Shah, CTO of Hubspot You may have heard the term “Customer-Focused Leadership” and wondered what it was...
by Paul Rutter | Company Culture, Internal Customer
”Productivity isn’t about being a workhorse, keeping busy or burning the midnight oil…It’s more about priorities, planning and fiercely protecting your time.” ~Margarita Tartakovsky, Writer It’s safe to say we’ve all done it at some point in our life. It could have...
by Paul Rutter | Company Culture, Internal Customer
“Expectation is the mother of all frustration.” ~ Antonio Banderas I love the game show Jeopardy. I’m always learning something new, but it’s a bit disheartening to see how little I know compared to the real contestants. With that in mind, let’s play Jeopardy! In the...