by Paul Rutter | Company Culture, Customer Service
“Being a great place to work is the difference between being a good company and a great company.” ~Brian Kristofek, President and CEO, Upshot The importance of a well-defined and well-executed company culture cannot be overstated. Many employees, especially...
by Paul Rutter | Customer Service
“Feedback is the breakfast of champions.” ~ Ken Blanchard Giving feedback to your employees can be tricky, depending on who is giving it, who is receiving it, and if the feedback is positive or negative. Put it all together, and it can be delicate. But rest assured,...