by Paul Rutter | Customer Experience, Customer Service, External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” ~ Richard Branson Have you ever stopped doing business with a company or brand because they didn’t live up...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“One customer well taken care of could be worth more than $10,000 worth of advertising.” ~ Jim Rohn The term “customer service” has been around a long time, but in the past 3-5 years, the terms customer success and customer experience (or journey) have crept into the...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“Be thankful for customers who complain. You still have the opportunity to make them happy.” ~ Unknown The customer is always right, right? That’s what we have continuously learned. Never argue with a customer. Do everything you can to make the customer happy. Don’t...