by Paul Rutter | Customer Experience, Customer Service
“In a world where you can be anything, be kind.” ~Unknown You may think customer service is all about solving problems, but that would be a mistake. Solving problems is only part of the equation. The primary goal of customer service is to create a positive experience...
by Paul Rutter | Customer Experience
If you read my last blog, you know I am just back from a two-month journey to China and Japan working with some incredibly talented people onboard Royal Caribbean’s Quantum of the Seas. While the majority of our guests were Chinese (97%), the other 3% were...