by Paul Rutter | Customer Service
Here are five great tips, while mostly concerned with the hotel industry, are relevant to any business that deals with customers. Attitude, disposition, empathy, creating relationships, consistency and follow through are all great reminders for any business. Customers...
by Paul Rutter | Customer Experience, Customer Service
National Customer Service Week this year is from October 1st through Oct 5th. During this time, we celebrate all things having to do with customer service. Did you know there is an annual Customer Service Week? Probably not. It started in 1992 when the U.S. Congress...