by Paul Rutter | Customer Experience, Customer Service
“Motivation is what gets you started…habit keeps you going.” ~ Jim Rohn Being able to resolve customer issues and complaints is one of the top indicators of whether a company will ultimately succeed or fail. When everything goes right with a product or service, the...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“Motivation is what gets you started…habit keeps you going.” ~ Jim Rohn Being able to resolve customer issues and complaints is one of the top indicators of whether a company will ultimately succeed or fail. When everything goes right with a product or service, the...