by Paul Rutter | Company Culture, Customer Experience
“When you’re trying to make an important decision, and you’re sort of divided on the issue, ask yourself: If the customer were here, what would she say?” ~ Dharmesh Shah, CTO of Hubspot You may have heard the term “Customer-Focused Leadership” and wondered what it was...
by Paul Rutter | Company Culture
“Every friendship is different because everyone’s personality is different.” ~Nargis Fakhri Luckily, we are all different. Different heights, different weights, and most importantly, different personalities. Can you imagine if we were all the same? If we all walked,...
by Paul Rutter | Customer Service
“How customers feel when they interact with an employee determines how they feel about the company itself. “ ~ Daniel Goleman, author Do you have the right personality to work in customer service? You might answer, “I’m not in the customer service department, so I...
by Paul Rutter | Company Culture
“There is an amazing power getting to know your inner self and learning how to use it and not fight with the world. If you know what makes you happy, your personality, interests and capabilities, just use them, and everything else flows beautifully”. ~Juhi Chawla Have...
by Paul Rutter | Customer Experience
“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” ~Valeria Maltoni Loyalty programs were originally designed to reward those customers who frequent businesses on a...