by Paul Rutter | Customer Experience, Customer Service
“If you can’t measure it, you can’t improve it.” ~Peter Drucker Metrics are big, and they are here to stay. What are metrics, you may be asking? A metric is a standard for measuring or evaluating something or someone. Metrics are very big in...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“What is the shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don’t forget that feedback is one of the essential elements of good communication.” ~ Anonymous Do you want to grow your business? Of course you do. That’s why...