by Paul Rutter | Customer Service
In the business world, trust is built up over time. The first time you do business with a company, it might be a small project or a small purchase, and if the company proves itself, the next time you come back, it might be for a bigger project or purchase. According...
by Paul Rutter | Company Culture, Customer Service
“Growth is never by mere chance; it is the result of forces working together.” ~ James Cash Penney, founder, JC Penney Of course, you want your business to grow. Every employee, manager, executive, and owner wants to see more customers, higher...
by Paul Rutter | Customer Service
For all the current and former Boy Scouts around the world, you know the Scout Motto is “Be Prepared.” What the motto means is to be prepared in body and mind to always do the right thing at the right time. For all the business owners and executives around the world,...
by Paul Rutter | Customer Experience, Customer Service
Most people in the United States have heard of Greyhound Bus Company where their motto is: “Go Greyhound and leave the driving to us.” It’s a bus company that provides transportation services throughout the U.S. and Canada, owned by the British company FirstGroup plc....
by Paul Rutter | Customer Service
“The way to develop the best that is in a man (or woman) is by appreciation and encouragement.” ~Charles W. Schwab Every so often I like to share a few articles I have read and think will add value to my readers. It is always good to get a different...
