by Paul Rutter | Customer Service
“Your most unhappy customers are your greatest source of learning.” ~Bill Gates If you tell a myth over and over again, you eventually believe that myth to be true. It doesn’t matter what subject: history (the lost continent of Atlantis), sports (remember Sidd...
by Paul Rutter | Company Culture, Customer Service
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” ~Harry Gordon Selfridge Which is more important: Customer Engagement or Employee Engagement? Do you spend the majority of your time as a...
by Paul Rutter | Customer Experience, Customer Service, External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...