by Paul Rutter | Customer Experience, Customer Service
Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them. ~ W. Edwards Deming There are many, many companies that do a fantastic job with customer service, and you have probably dealt with...
by Paul Rutter | Company Culture, Customer Experience
“When you’re trying to make an important decision, and you’re sort of divided on the issue, ask yourself: If the customer were here, what would she say?” ~ Dharmesh Shah, CTO of Hubspot You may have heard the term “Customer-Focused Leadership” and wondered what it was...
by Paul Rutter | Company Culture
“Employee engagement is an investment we make for the privilege of staying in business.” ~Ian Hutchinson The goal of every leader should be to create a product or service that enhances humanity, never breaks down, and ensures repeat business and customer loyalty....
by Paul Rutter | Customer Experience
“Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.” ~Ferris Bueller’s Day Off True or False: Every company wants raving fans? Well, “of course”, you may say, every company wants raving fans. Those raving fans tell others all...
by Paul Rutter | Company Culture, Customer Service
Customer service and customer satisfaction is an attitude and a culture that starts with the owner/ founder/CEO and travels down to every single employee. It is a total team effort that everyone must buy into from day one on the job. For More Than Perfect ® customer...