by Paul Rutter | Customer Experience, Customer Service
National Customer Service Week this year is from October 1st through Oct 5th. During this time, we celebrate all things having to do with customer service. Did you know there is an annual Customer Service Week? Probably not. It started in 1992 when the U.S. Congress...
by Paul Rutter | Company Culture, Customer Service
“Being a great place to work is the difference between being a good company and a great company.” ~Brian Kristofek, President and CEO, Upshot The importance of a well-defined and well-executed company culture cannot be overstated. Many employees, especially...
by Paul Rutter | Customer Service
Every business needs a customer service strategic plan. Service is the primary entity every business sells. The products or other offerings you market are incidental without customers to buy them. All businesses sell solutions to a customer’s problem. However, it is...
by Paul Rutter | Company Culture
“Employee engagement is an investment we make for the privilege of staying in business.” ~Ian Hutchinson The goal of every leader should be to create a product or service that enhances humanity, never breaks down, and ensures repeat business and customer loyalty....
by Paul Rutter | Company Culture, Customer Service
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” ~Harry Gordon Selfridge Which is more important: Customer Engagement or Employee Engagement? Do you spend the majority of your time as a...