by Paul Rutter | Customer Experience, Customer Service
“In a world where you can be anything, be kind.” ~Unknown You may think customer service is all about solving problems, but that would be a mistake. Solving problems is only part of the equation. The primary goal of customer service is to create a positive experience...
by Paul Rutter | Customer Service
You do have a customer service strategy in place, don’t you? A system for all employees to follow when dealing with the multitude of situations that may arise with your business? If you do not have a strategy in place, now is the time. Customer service, along with...
by Paul Rutter | Customer Service
“Your most unhappy customers are your greatest source of learning.” ~Bill Gates If you tell a myth over and over again, you eventually believe that myth to be true. It doesn’t matter what subject: history (the lost continent of Atlantis), sports (remember Sidd...
by Paul Rutter | Company Culture, Customer Service
“Growth is never by mere chance; it is the result of forces working together.” ~ James Cash Penney, founder, JC Penney Of course, you want your business to grow. Every employee, manager, executive, and owner wants to see more customers, higher...
by Paul Rutter | Customer Service
For all the current and former Boy Scouts around the world, you know the Scout Motto is “Be Prepared.” What the motto means is to be prepared in body and mind to always do the right thing at the right time. For all the business owners and executives around the world,...
by Paul Rutter | Customer Experience, Customer Service
Most people in the United States have heard of Greyhound Bus Company where their motto is: “Go Greyhound and leave the driving to us.” It’s a bus company that provides transportation services throughout the U.S. and Canada, owned by the British company FirstGroup plc....