by Paul Rutter | Company Culture
“Every friendship is different because everyone’s personality is different.” ~Nargis Fakhri Luckily, we are all different. Different heights, different weights, and most importantly, different personalities. Can you imagine if we were all the same? If we all walked,...
by Paul Rutter | Company Culture
“There is an amazing power getting to know your inner self and learning how to use it and not fight with the world. If you know what makes you happy, your personality, interests and capabilities, just use them, and everything else flows beautifully”. ~Juhi Chawla Have...
by Paul Rutter | Company Culture, Customer Service
Customer service and customer satisfaction is an attitude and a culture that starts with the owner/ founder/CEO and travels down to every single employee. It is a total team effort that everyone must buy into from day one on the job. For More Than Perfect ® customer...
by Paul Rutter | Company Culture, Customer Service
“To keep a customer demands as much skill as to win one.” ~Proverb Customer service can make or break your businesses reputation, so when hiring someone who will work with your customers in some way, doesn’t it make sense to hire the best person for the...
by Paul Rutter | Company Culture, Customer Service
“An employee’s motivation is a direct result of the sum of interactions with his or her manager” ~Bob Nelson The last time I checked, there were still only 24 hours in a day. If you spend 8 hours sleeping (which you should) and 8 hours for personal/family time (which...
by Paul Rutter | Company Culture, Customer Service
Annually, in the first week of October, many organizations recognize those employees upon whom delivering exceptional customer service depends. Browse Twitter with the hashtag #NCSW17 or #CustomerServiceWeek and you’ll find a stream of celebratory photos and callouts...