More Than Perfect® Blog
Customer service and customer satisfaction is an attitude and a culture that starts with the owner/ founder/CEO and travels down to every single employee.
Customer service can make or break your businesses reputation, so when hiring someone who will work with your customers in some way, doesn’t it make sense to hire the best person for the job?
Hence, why not let other people at work solve their own problems? Sounds simple enough, right? Well, if you’re the Manager/Supervisor/Boss it is not always that simple.
The following five articles address factors that shape our perception of great service to the ways in which we manage our people and the strategies we employ to grow our organizations for repeat business.
When your co-workers are also the people you live with, communication challenges are bound to occur.
Whether you work in a large company with thousands of employees or a small office with only two staff members, teamwork is vital to your organization’s success.
Unless you work in a profession where you have absolutely no human contact whatsoever, you’re bound to hear a complaint from someone now and then.
Your customers, as well as your employees, should be raving brand ambassadors. You want everyone singing their praise of your product, service and selection.
“A player who makes a team great is more valuable than a great player.” ~Coach John Wooden In the sports world, teamwork is everything. Except for maybe tennis and golf, which are individual sports, but that’s another story. A team cannot win...
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