More Than Perfect® Blog
“A player who makes a team great is more valuable than a great player.” ~Coach John Wooden In the sports world, teamwork is everything. Except for maybe tennis and golf, which are individual sports, but that’s another story. A team cannot win...
if the company is serious about keeping you and making sure you are successful, they will have a plan in place to set you up to thrive and flourish. And that plan should start before you ever arrive on day one.
Now that the culture has been established, how do you go about making sure it is built into the fabric of the company?
You will find several comparably lessons in this month’s recommended reading. The following are a few choice articles I am certain you will enjoy.
Business Insider’s article “Customer Complaints Against Airlines Soar 70% Following Incident where a United Passenger was Dragged off a Plane” addresses the correlation between the incident and customer satisfaction.
A strong customer service and customer experience culture will invariably lead to happier customers and happier employees, which leads to repeat business and customer loyalty.
One of the most difficult parts of building a business is putting together a team of individuals who will work well in a diverse environment.
Customer service is still the differentiator on whether your customers will do business with you again, stay loyal to your brand, and will refer you to family, friends and neighbors.
How crazy would it be if every business owner, manager, supervisor and employee had to live with his or her customers 24 hours a day, 7 days a week?
Keep Your Customers
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