Failing to make raving fans of every customer?
Losing repeat business to competitors?
Experiencing high employee turnover that’s killing your customer experience?
MAKE MORE THAN PERFECT® CUSTOMER SERVICE THE ONLY STANDARD FOR YOUR BUSINESS
ACHIEVE HIGHER LEVELS OF CUSTOMER SATISFACTION, RETENTION, LOYALTY, AND REPEAT BUSINESS
“Paul Rutter provides 50 concise lessons all of which are applicable to attracting and retaining customers in virtually any business, supported by anecdotes from Paul’s up close and personal career with employees and customers.”
Adam Goldstein, President and COO of Royal Caribbean Cruises, Ltd.
“How customers feel when they interact with an employee determines how they feel about the company itself. “ ~ Daniel Goleman, author Do you have the right personality to work in customer service? You might answer, “I’m not in the customer...
“There is an amazing power getting to know your inner self and learning how to use it and not fight with the world. If you know what makes you happy, your personality, interests and capabilities, just use them, and everything else flows...
“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” ~Valeria Maltoni Loyalty programs were originally designed to reward those customers who frequent businesses on a...
Keep Your Customers
Sign up and receive your monthly newsletter tips from customer service expert Paul Rutter
ACHIEVE MORE THAN PERFECT® CUSTOMER SERVICE
Paul believes every customer experience, internal and external with any service industry company, should be memorable. Imagine the positive impact on your business if all of your co-workers are striving for their best. Imagine you had vendors providing on-time service and, most importantly, you had customers raving about your company. This would be the epitome of success and is the goal of every company.
So, how can a business create such a culture?
Paul’s More Than Perfect® Customer Service Model establishes a standard for exceeding expectations and growing your business, whether you are a new service industry company or an established one seeking to go.
15751 Sheridan St. #220
Ft Lauderdale, FL 33331