Failing to make raving fans of every customer?
Losing repeat business to competitors?
Experiencing high employee turnover that’s killing your customer experience?
MAKE MORE THAN PERFECT® CUSTOMER SERVICE THE ONLY STANDARD FOR YOUR BUSINESS
ACHIEVE HIGHER LEVELS OF CUSTOMER SATISFACTION, RETENTION, LOYALTY, AND REPEAT BUSINESS
Adam Goldstein, President and COO of Royal Caribbean Cruises, Ltd.
Are customer service standards the same the world over? Understand how going global will affect your organization and develop an awareness to make strategically advantageous decisions.
Preparation is key to a great customer experience when serving people from other cultures. Read up on customs, foods, and accepted cultural behaviors and habits.
When accommodating largely international customers, it’s important to cut out the fluff, jokes, and incidental points. Concentrate on the important information that needed to be communicated.
Keep Your Customers
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ACHIEVE MORE THAN PERFECT® CUSTOMER SERVICE
Paul believes every customer experience, internal and external with any service industry company, should be memorable. Imagine the positive impact on your business if all of your co-workers are striving for their best. Imagine you had vendors providing on-time service and, most importantly, you had customers raving about your company. This would be the epitome of success and is the goal of every company.
So, how can a business create such a culture?
Paul’s More Than Perfect® Customer Service Model establishes a standard for exceeding expectations and growing your business, whether you are a new service industry company or an established one seeking to go.
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