Failing to make raving fans of every customer?
Losing repeat business to competitors?
Experiencing high employee turnover that’s killing your customer experience?
MAKE MORE THAN PERFECT® CUSTOMER SERVICE THE ONLY STANDARD FOR YOUR BUSINESS
ACHIEVE HIGHER LEVELS OF CUSTOMER SATISFACTION, RETENTION, LOYALTY, AND REPEAT BUSINESS
“Paul Rutter provides 50 concise lessons all of which are applicable to attracting and retaining customers in virtually any business, supported by anecdotes from Paul’s up close and personal career with employees and customers.”
Adam Goldstein, President and COO of Royal Caribbean Cruises, Ltd.
Customer service and customer satisfaction is an attitude and a culture that starts with the owner/ founder/CEO and travels down to every single employee.
Customer service can make or break your businesses reputation, so when hiring someone who will work with your customers in some way, doesn’t it make sense to hire the best person for the job?
Hence, why not let other people at work solve their own problems? Sounds simple enough, right? Well, if you’re the Manager/Supervisor/Boss it is not always that simple.
Keep Your Customers
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ACHIEVE MORE THAN PERFECT® CUSTOMER SERVICE
Paul believes every customer experience, internal and external with any service industry company, should be memorable. Imagine the positive impact on your business if all of your co-workers are striving for their best. Imagine you had vendors providing on-time service and, most importantly, you had customers raving about your company. This would be the epitome of success and is the goal of every company.
So, how can a business create such a culture?
Paul’s More Than Perfect® Customer Service Model establishes a standard for exceeding expectations and growing your business, whether you are a new service industry company or an established one seeking to go.
15751 Sheridan St. #220
Ft Lauderdale, FL 33331