Create A Culture of Service

That Exceeds Customer Expectations & Grows Your Business

Paul Rutter available at amazonPaul Rutter Book Cover

Are You…

Failing to make raving fans of every customer?

Losing repeat business to competitors?

Experiencing high employee turnover that’s killing your customer experience?


MAKE MORE THAN PERFECT® CUSTOMER SERVICE THE ONLY STANDARD FOR YOUR BUSINESS


Paul

Speaks

To the approach and processes that lead teams to deliver “the experience of a lifetime” for every customer every day.

Paul

Trains

Your people in the systems and practices that create a service culture driven to exceed customer expectations.

Paul

Evaluates

Your team’s strengths to truly understand their roadblocks to higher performance.

ACHIEVE HIGHER LEVELS OF CUSTOMER SATISFACTION, RETENTION, LOYALTY, AND REPEAT BUSINESS

“Paul Rutter provides 50 concise lessons all of which are applicable to attracting and retaining customers in virtually any business, supported by anecdotes from Paul’s up close and personal career with employees and customers.”

Adam Goldstein, President and COO of Royal Caribbean Cruises, Ltd.

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ACHIEVE MORE THAN PERFECT® CUSTOMER SERVICE

Paul believes every customer experience, internal and external with any service industry company, should be memorable. Imagine the positive impact on your business if all of your co-workers are striving for their best. Imagine you had vendors providing on-time service and, most importantly, you had customers raving about your company. This would be the epitome of success and is the goal of every company.

So, how can a business create such a culture?

Paul’s More Than Perfect® Customer Service Model establishes a standard for exceeding expectations and growing your business, whether you are a new service industry company or an established one seeking to go.