Failing to make raving fans of every customer?
Losing repeat business to competitors?
Experiencing high employee turnover that’s killing your customer experience?
MAKE MORE THAN PERFECT® CUSTOMER SERVICE THE ONLY STANDARD FOR YOUR BUSINESS
ACHIEVE HIGHER LEVELS OF CUSTOMER SATISFACTION, RETENTION, LOYALTY, AND REPEAT BUSINESS
Adam Goldstein, President and COO of Royal Caribbean Cruises, Ltd.
“Employee engagement is an investment we make for the privilege of staying in business.” ~Ian Hutchinson The goal of every leader should be to create a product or service that enhances humanity, never breaks down, and ensures repeat business and customer loyalty....
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” ~Harry Gordon Selfridge Which is more important: Customer Engagement or Employee Engagement? Do you spend the majority of...
“The greatest part of a writer’s time is spent in reading, in order to write; a man will turn over half a library to make one book.” ~Samuel Johnson It's always great to read what others are writing about within your industry. Some people like...
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ACHIEVE MORE THAN PERFECT® CUSTOMER SERVICE
Paul believes every customer experience, internal and external with any service industry company, should be memorable. Imagine the positive impact on your business if all of your co-workers are striving for their best. Imagine you had vendors providing on-time service and, most importantly, you had customers raving about your company. This would be the epitome of success and is the goal of every company.
So, how can a business create such a culture?
Paul’s More Than Perfect® Customer Service Model establishes a standard for exceeding expectations and growing your business, whether you are a new service industry company or an established one seeking to go.
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