Good is no longer
good enough.

MAKE MORE THAN PERFECT®
CUSTOMER SERVICE THE ONLY STANDARD
FOR YOUR BUSINESS
Paul Rutter Book Cover

After three decades as a global cruise director who lived with his team and clients, speaker, trainer, and author Paul Rutter knows that “perfect” is just a starting point. He knows that with today’s abundance of options for customers, every single experience they have is critical to running a successful business. Paul helps companies around the world set a standard for unmatched customer service.

Imagine the positive impact on your business if all of your co-workers are striving for their best. Imagine you had vendors providing on-time service and, most importantly, you had customers raving about your company. This would be the epitome of success and is the goal of every company.


MAKE MORE THAN PERFECT® CUSTOMER SERVICE THE ONLY STANDARD FOR YOUR BUSINESS


Paul’s More Than Perfect® Customer Service Model establishes a standard for exceeding expectations that results in massive growth and customers that return again and again. 

SPEAKING

Paul speaks around the world on creating an elite customer experience. 

WORKSHOPS

Work with Paul to build a More Than Perfect (™) customer service experience.  

EMCEE

Bring hilarity and warmth to any event with this seasoned event emcee.  

ACHIEVE HIGHER LEVELS OF CUSTOMER SATISFACTION, RETENTION, LOYALTY, AND REPEAT BUSINESS

“Paul Rutter provides 50 concise lessons all of which are applicable to attracting and retaining customers in virtually any business, supported by anecdotes from Paul’s up close and personal career with employees and customers.”

Adam Goldstein, Vice Chairman, Royal Caribbean Cruises, Ltd.

Keep Your Customers Raving Fans

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